Family Programs General Procedures, Refund & Other Policies

These are shared policies for both Virtual and In Person Programs. 

Registration Changes and General Refund Policy

Registration Changes Policy

All requests for changes to schedule must be submitted by email (artcamp@pafa.orgat least 14 days before the beginning of the specific program and are subject to restrictions and space availability. For changes requested less than 14 days before program start date - 20% (or equivalent) processing fee will be charged.

  • In case of schedule conflict, participants may request a transfer to an alternate program (or camp). Requests for transfer will be granted if space permits and the switch is taking place 14 days before the first day of the program.
  • Participants may be eligible for a refund if they wish to withdraw from a program with a waiting list and another participant is willing to take their seat.

General Withdrawal and Refund Policy: 

Before March 1: 

  • Option A: Cancel with Credit.  100% of tuition will be retained as a credit for a different Youth and Family Program (within the same or the following fiscal year)
  • with an equivalent price range. No processing fees.
  • Option B: Cancel with Refund. A refund will be issued minus a processing fee of 10% of the payment made to the program
  • Option C: Cancel and Donate. Converted your paid tuition to a tax-deductible donation to PAFA. 

Refunds will be applied to your card provided at the registration. You may also be issued a check refund. Please allow 6-8 weeks for checks to arrive by mail.

 After March 1, but 30 days BEFORE program start day. 

  • Option A: Cancel with Credit.  100% of tuition will be retained as a credit for a different Youth and Family Program with equivalent price range. No processing fees.
  • Option B: Cancel with Refund. Refund will be issued minus a processing fee of  20% of the full tuition price (The full tuition price is $400 per camp) .  
  • Option C: Cancel and Donate. Converted your paid tuition to a tax-deductible donation to PAFA. 

Refunds will be applied to your card provided at the registration. You may also be issued a check refund. Please allow 6-8 weeks for checks to arrive by mail.

Less than 30 days before program start day.


Exceptions: Cancellations may be eligible for tuition credits* if:

  • Participant become ill and are unable to attend both in person nor virtually. A doctor’s certification may be required.
  • Participant experience the sudden death, illness or injury of a parent or guardian (a doctor’s certification may be requested).    

*Consideration will be given for a full or prorated refund (minus 20% processing fee).

Important note

  • All refunds must be requested in writing.
  • No Refunds will be granted for failure to provide proof of vaccination or exemption.
  • No Refunds will be granted for scheduling conflicts or no-shows.
  • No Refunds will be granted to participants who leave or do not attend programs by their own choice.

To request changes or cancelations email 

In the event that a program is under-enrolled or canceled by PAFA, you will be notified by phone and/ or email and may choose to transfer into another program or receive a tuition credit or refund. Early registration helps prevent programs' cancellation!

Diversity and Inclusion

At PAFA Youth and Family Programs we support all creative expression both artistic and personal. Children will be referred to by whatever name and pronouns they chose to put on their name tag whether that be Dragon or Alex.

Visit Diversity, Equity, Inclusion, and Belonging at PAFA to learn about PAFA's institutional vision. 

Photo and Video Images Policy

Program images help us to tell the story of our organization and our mission. They may be used for non-commercial purposes only, such as print publications, PAFA websites, e-communications, presentations, and documents about PAFA for admission, recruitment, fundraising, or institutional purposes. We appreciate your cooperation and consent in allowing us to photograph your child for use in various mediums without any personal identifiers.  You have our assurance that these images will be used only for official purposes and with the respect and consideration to which you are entitled.

If you have any questions regarding our Photo & Video Images Policy please contact us at 

Discipline/Behavior Policy

To ensure a positive, productive and enjoyable experience for all participants, it is important that all children and parents/guardians adhere to the rules of the  behaviors for students and privacy guidelines for parents. 

Discipline/Behavior Policy

PAFA staff is trained to model and enforce age-appropriate behavior guidelines and reflective communication.  We encourage self-control, self-direction, responsibility and cooperation.  We will do our best to provide behavioral support to any participant demonstrating a need or disrupting a class. Open communication between guardians and PAFA staff is considered key in terms of effective discipline.  

 If the child’s behavior is extremely disruptive and/or harmful to themselves or others, a parent may be asked to remove the child from program for the remainder of the day.  The Pennsylvania Academy of the Fine Arts reserves the right to ask a disruptive child to withdraw from program and if such a situation occurs, will refund payment for the remaining days of the program.

  • Participants must always be respectful and courteous to other participants and staff during programs' sessions. Inappropriate, offensive or threatening comments; misrepresentation of identity  will not be tolerated.

COVID-19 Policy for In Person Programs

These policies are subject to change as PAFA responds to evolving guidance from the Philadelphia Health Department and its COVID-19 partner, Main Line Health.          

  • If program is canceled due to new COVID 19 restrictions limiting in-person gatherings before the start day, the whole program may transition to virtual instruction. 
  • All participants and staff members are required to notify PAFA if they have come in contact with a person with COVID-19 or if they are experiencing COVID-19 symptoms. 
  • If a participant shows symptoms consistent with COVID-19, the participant should stay home pending the results of a COVID-19 test. Families are responsible for obtaining a COVID-19 test for the participant.  

  • A participant who tests negative for COVID-19 will be able to resume in-person programming after being symptom and fever free for 24-hours, without fever reducing medication.  

  • A participant who tests positive will be able to return to in-person programming after 5 days of isolation and their symptoms have resolved.

  • Staff showing symptoms will be isolated from the general population and have the same requirements as participants for return. 

Online Communication and Privacy Guidelines

To maintain a positive, productive learning environment and assure confidentiality for participants and teachers during distance learning, all parents/guardians are asked to follow the following privacy guidelines.

Zoom Communication

  • Zoom  virtual sessions are designed for children. To prevent disruptions to the class environment, parents/guardians should not actively participate in the sessions, although parents/guardians may assist their child with technology and/or remain nearby.
  • Do not video record, audio record, photograph, live stream, or transmit in any other way any part of a Zoom virtual session, including not posting on any social media platform.
  • Any confidential or personally identifiable information related to children participating during programs virtual sessions  should not be collected, discussed or shared.
  • Parents/guardians should not engage with participants during Zoom sessions. If you need to speak with your child during a check-in session, first mute your child’s microphone.
  • If a parent/guardian has a question, please email

General Online Privacy Guidelines 

  • During virtual program children will participate in online and digital engagement strategies with faculty, staff and contracted speakers and artists affiliated with the Pennsylvania Academy of the Fine Arts (PAFA).
  • During program children will have access to digital software essential to their educational experience, including but limited to Adobe Creative Cloud, Zoom, Canvas, and Google Suite programs.
  • Parent/guardian of this student must take full responsibility for their children's use of PAFA software, equipment and digital resources, whether in a classroom or online, and hereby release PAFA from any liability incurred by their child’s online interactions.
  • Login credentials and meeting IDs must not be shared. Sharing of login information violates other participants and teachers’ rights to confidentiality, and could allow participation by unauthorized persons and/or lead to disruptive behaviors that detract from a productive and positive program environment.

Please note that Zoom sessions may be recorded and made available for you and other children participating in the program. They will be available for view only without an option for download. By having your child joining these zoom sessions, you automatically consent to such recordings. If you have questions regarding your child being recorded, please contact us at

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PAFA offers programs for artists and art lovers of all ages and skill levels who want to learn about and make art.